What forms of payment do you accept?

Online orders placed with Visa, Mastercard, American Express, Discover, or Apple Pay are secured through Stripe.com. Paypal orders are secured through Paypal. If you need any help completing your purchase please contact us.

When will my order arrive?

IN-STOCK: Orders placed on in-stock items will typically ship within 1-3 business days & arrive within 3-7 days of placing the order unless specified in the item description (weekends + holidays may occasionally interfere with this time frame).

While it is our ultimate goal to get orders to the consumer as fast as humanly possible there can be unforeseen delays increasing total transit time. Please be patient as we work through logistics should this occur. If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

CUSTOM PRODUCT: For custom product orders, please allow an additional 2-4 business days for production. The order production time depends on several factors, such as time of the year, product stock status, and order size. Almost all custom orders are shipped within 3-7 business days from the order submission date, however, we always prefer to underpromise and over-deliver. ;)

Please review our shipping & returns policy or contact us if you need additional help.

What do you charge for shipping?

Shipping is FREE for any order over $100 or under 1 lb. Costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.

Do you ship internationally?

Unfortunately, not at this time but hope to expand our shipping capabilities soon. We ship anywhere in the United States, US territories, and military APO/FPO addresses.

How do I track my order?

Upon dispatch, customers will receive a tracking link via email from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

What if what I want is not available?

Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.

Additionally, if you truly had your heart set on a particular item that is no longer available, let us know and we will try to hunt it down elsewhere or find something similar. We want you to be happy!

What is a custom order?

A custom order is an item made/designed by us or you, therefore, not typically kept in stock at ambit attic. You can find our current assortment here.

Do you have custom product needs? Let us create it for you!

***Customer-designed custom orders are non-refundable and non-returnable.

What is a partial shipment?

Inventory levels may require us, at times, to ship your purchase in several packages and at different times. If this is the case, we will contact you to inform you of the shipping details.

Can I cancel an order?

OMG! Yes…I change my mind all the time. We are able to accept cancellations at any time before the order has been dispatched. If an order has already been shipped, please refer to our refund policy.

What if a product arrives damaged?

Ugh! That’s the worst!!! We take great care in ensuring that your purchase arrives to you safely and on time. However, if you find a problem with your purchase, please contact our store within 5 business days of receipt to report the damage. Be sure to include your name, order number, contact, description of the damage, and photos (if possible). We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Can I make a return or exchange?

Please review our shipping + returns policy page for detailed returns information.

Customer service

For any/all customer service inquiries, contact us via; our live chat, email: support@ambitattic.zendesk.com, or call toll-free 515-582-8323.

XOXO